Insights And Tips To Improve Outcomes Of Tough Conversations in the Legal Workplace

Every day you communicate with firm colleagues, clients, witnesses, and other stakeholders. Most of these conversations go reasonably well. The following scenarios, however, may be more taxing: you need to address that team member who is not pulling their weight in a complicated property rights case, your legal assistant is lacking professionalism in dealing with an upset client who is facing nuisance tenants, you have to deliver bad news to a demanding client in an eminent domain case, you need to work with emotional clients that had their property destroyed by a natural disaster, or you've been told to reign in an over-confident junior lawyer who you've taken under your wing.These, and similar situations, can be challenging, let alone when you're already chronically pressed for time with an ever-demanding clientele and a horrific workload. Tough conversations can be unpredictable, emotional, and draining. In this program, presented by Carolien Moors of HardTalk Biz Coaching, you'll learn to prepare well, be ready to react effectively in the moment, and will gain strategies to move on differently when things seem to be derailing.

Learning Objectives:

1. Successfully prepare for tough conversations

2. Respond appropriately to unexpected moments during your tough conversations

3. Determine how to be respectfully candid and act accountably in taxing conversations

4. Control the impact of factors such as personality, experience, cultural differences, and the like on your thinking and your conversations