Everyday Conflict Management In The Legal Workplace

Conflict in the workplace and in the legal profession is a reality. We have all experienced the stress of unresolved conflict with co-workers and others we interact with. However, it is not the existence of conflict that is the problem, as there will always be conflict, but rather the mishandling of conflict that leads to troubled relationships and personal suffering. The hidden cost of workplace conflict can be enormous if not handled in a healthy way. Unaddressed conflict damages relationships reduce morale and lower client satisfaction, all of which cause long-term harm to your firm and to your overall well-being. Handling conflict can be taxing and handling conflict with tact and credibility can seem like an impossible task at times. Yet it isn't. Conflict prevention and management skills can be learned if you are willing to dive deep into your own role and if you are willing to practice certain proven ways to manage conflicting interests and styles better. Faculty Carolien Moors of HardTalk Biz Coaching will provide viewers with the conflict prevention and management skills they need to succeed in the legal workplace.

Learning Objectives:

1. Determine what causes conflict and how conflicts evolve and spin out of control

2. Identify ways to acknowledge conflict in a timely fashion and control your emotions

3. Examine how differences in communication and thinking styles can create, feed, or ease conflict

4. Manage cultural expectations and differences in the context of conflict

5. Create a structured process for addressing conflicts with multiple practical strategies