Why Clients Hate Lawyers - And How You Can Prevent It

This unique program explores the top 10 reasons clients hate lawyers and how you can avoid them in your practice. It focuses on best practices and ethical requirements in consultations, communications, and billing, and examines how providing (a) K.I.S.S. to your clients will maximize both referrals and goodwill.

Your guide in this journey, suitable for attorneys in all areas of practice and at all levels of experience, is attorney Kenneth J. Landau, a partner in the New York tort and insurance law firm of Shayne, Dachs, Sauer and Dachs, at www.ShayneDachs.com. He is a frequent lecturer at Bar Association and CLE programs on torts, marketing, ethics and law office management. He is also the host of the weekly radio show “Law You Should Know” broadcast every Monday at 4 PM, Tuesday at 1PM or Sunday at 7AM (eastern time) at www.ncc.edu/whpc.

In the course of this presentation, Mr. Landau provides over 50 tips for best practices. If you adopt just a few of them this program will be well worth your time.

Learning Objectives:

I.     Understand why clients want (a) K.I.S.S. from their lawyers

II.    Discover new ways to keep clients satisfied

III.   Find out why clients hate lawyers and ways to prevent them from doing so

IV.   Explore best practices for communicating with clients

V.    Comprehend how to achieve a win-win relationship with clients

VI.   Identify best practices in offering consultations for new clients

VII.  Review ethical rules concerning billing and communicating with clients