Ethical Essentials for Lawyers: Managing Client Relations, Complaints, and Communication

This course provides a comprehensive guide to managing the attorney-client relationship effectively, emphasizing the importance of clear communication, ethical standards, and handling grievances. Attorneys will learn how to align their professional responsibilities with client expectations, navigate common communication pitfalls, and respond to complaints professionally and ethically. The course covers essential rules governing attorney conduct and provides practical tips for fostering a successful, trust-based attorney-client relationship.

Learning Objectives:

1. Explore the rules of competence, diligence, and communication governing the attorney-client relationship
2. Set clear client expectations and maintain open lines of communication
3. Identify common communication mistakes lawyers make and strategies to avoid them
4. Handle client complaints and grievances in compliance with ethical standards
5. Gain insight into the types of disciplinary actions lawyers face and tips for mitigating such risks